PROCESSING AND SHIPPING Orders will be processed within 2 - 5 business days after your full payment has been received. Shipment time will be between 2 - 7 business days depending on your physical address. The total wait time after you place your order will be between 4 - 12 business days. If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear. Shipping time and cost vary depending on location, and product ordered. If you are local, and would like to save on shipping costs, we offer a Warehouse Pickup Option; for this option, a handling charge will be applied. Please call our toll-free number for instructions on pick-up. Hawaii, Alaska, Canada, and all International locations pay actual freight. Hawaii, Alaska, Canada, and Other International Locations For Hawaii, Alaska, Canada, and all International locations, please contact us at 1-877-654-7666 for a shipping quote. RETURNS AND EXCHANGES 100% Money back guarantee for defective items. Defective items or missing parts must be reported within 30 days of purchase or delivery. Shipping damage must be reported immediately upon receipt of packages. Returns and exchanges for any other reasons will not be accepted. Due to the size of our items, returns and exchanges for any reason are subject to a 20% restocking fee and must be in its original condition and packaging. Buyers are responsible for all shipping and insurance charges for return shipment. WARRANTY ComfortGroom guarantees that all grooming tables include a lifetime warranty on the frame, two year warranty on electrical parts, and one year warranty on hydraulic parts. All warranties include replacements parts, and do not include labor charges. Our warranty does not cover pet damage or accidents, improper setup or normal wear and tear. CANCELLATIONS Cancellations on orders are accepted without penalty before the close of business on the day purchased. A 3% processing fee penalty will be charged for all cancellations after the day of purchase. SALES TAX All orders in the state of California, Arizona, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, Ohio, Pennsylvania, Utah and Washington are subject to sales tax. CUSTOMER SERVICE Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-877-654-7666 for Customer Service, Monday through Friday, 8am to 6pm PST. Or email us at [email protected] 24 hours a day, 7 days a week. Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.